Sunday, August 10, 2008
Reading Response Week 4
I would not be writing in earnest if I were to claim that this week’s readings have bestowed upon me any information that I was not already privy to or that is not merely common sense. Be that as it may, I am in wholehearted agreement with the author’s stance on internal relations. Communication with the public set aside, healthy internal communication is vital to an organization’s success. In many of my past jobs, I have witnessed firsthand the follies of a breakdown in communication between management and staff and communication between fellow employees. For example, when I was employed as a call center representative with a company that facilitated proxy voting for mutual fund shareholders, I felt that my supervisor and those of my colleagues lacked sufficient communication skills to oversee a large group of people for when performance was less than par their tone of voice, their body language and the actual choice of words they used when addressing subordinates was extremely brash and condescending. This poor communication immediately translated into embarrassment and resentment within the hearts and minds of my colleagues and I, neither of which aid in group cohesiveness or productivity. Having participated in many courses that focus on the power of positive affirmation and the importance of consistently working to build the self-esteem of those around you as well as your own, what I was witnessing and experiencing in this job was in direct conflict with an approach that I knew was optimal in achieving success whether it be at the individual or group level. In this week’s reading the author provides examples of communication and acknowledgement of achievement such as informational or congratulatory memorandums, organized and up to date notice boards, announcements via intranet, awards and company dinners et al that serve to boost morale and in turn give employees cause to believe in and work hard for their organization (Johnston and Zawawi 294-295). I believe that if my past jobs such as the one I have above described had employed more of these types of communication, this would have improved understanding and cooperation between all parties and as a result productivity would have also increased.